800-527-0555

CUSTOMER SUPPORT

FAQS

Quick answers to common questions

SUBMIT REPAIR ORDER

Online return merchandise request & repairs form

ACTIVATE WARRANTY

Fill out the warranty PDF and submit

SUPPORT VIDEOS

Watch the basic support videos

SUPPORT VIDEOS

SUPPORT RESOURCES

Use the tabs to find answers to product guides, manuals, and common support questions.

Repairs & Replacements

Product Repair and Replacement

For product repair or replacement call 503-684-6647, 6:00am – 5:00pm PST, Monday – Friday

– OR –

Start the repair or replacement with our online form: Headset Repairs & Returns

Warranty

Product Warranty

Activate your warranty instantly by filling out our warranty registration form. There are several important reasons to register your product(s):

  • Support – Get technical and installation support from Customer Service for applicable products.
  • Improved product development – Help us continue to design products that meet your needs through your suggestions and feedback.
  • Stay connected to Firecom – Registration offers you a wide range of additional benefits such as notifications of important product updates, special offers and invitations to exclusive Firecom events.

Firecom uses your registration information only to provide you with technical support and updates. We never rent, sell, or lease customer information to third parties.

The warranty registration form is an interactive PDF, which you can fill out and submit online. If you prefer, you may print the form, fill it out, and fax it to 503-620-2943. Click here to get started.

About Our Warranty

Two-year standard limited warranty (Download Warranty Statement )

Firecom backs its innovative products with a two-year standard limited warranty:

  • Products are warranted to be free of manufacturing defects for two years from date of purchase.
  • Warranty applies only to a new product that has been sold through authorized channels.
  • All work must be performed by Firecom.
  • Warranty is void in case of accident or abuse, or if purchaser attempts to repair, service, or alter the product in any way.
  • Warranty does not cover replaceable and consumable parts (e.g., batteries) or damage resulting from replaceable parts.

UPDATE FIRMWARE

Download the latest firmware and update your headsets.

Contact Support

Mon-Fri 6:30 a.m. to 5:00 p.m. PST
800-527-0555
service@firecom.com

RADIO INTERFACE GUIDE