Product Repair and Replacement
For product repair or replacement call 503-684-6647 5:00am – 5:00pm Pacific Time, Monday – Friday
Pre-paid Flat Rate Out of Warranty Price Schedule. All prices are per piece and include UPS Ground shipping back.
|Product||Flat rate repair price||Upgrade price||Notes|
|FH-X Dual Plug FH Style||No Longer Supported||$290||New FH-X with HM-10|
|UH-X Dual Plug UH Style||No Longer Supported||$290||New UH-X with HM-10|
|FH-XX Non-Glove Rugged Style||$170||$255||Repaired with Glove Rugged plug|
|UH-XX Non-Glove Rugged Style||$170||$255||Repaired with Glove Rugged plug|
|FH-XX Glove Rugged Style||$120||Glove Rugged plug|
|UH-XX Glove Rugged Style||$120||Glove Rugged plug|
|DW-XX Glove Rugged Style||$120||Glove Rugged plug|
|HH-XX Glove Rugged Style||$120||Glove Rugged plug|
|UHW-XX Wireless UH Style||$160|
|FHW-XX Wireless FH Style||$160|
|BPX-XX Belt Pack||$160|
|WBXX Wireless Base Stations||$160|
|30XXR Remote Head||$100|
|AI Analog Interface||$100|
|30XXR (3010 / 3020) Intercoms||$175|
|500XD Digital Intercom||$200|
|Prices effective 1/1/2013|
Return Material Authorization (RMA) Conditions
- Product sent without a visible RMA number on the packaging or sent via COD will be refused.
- We suggest prepayment to expedite turnaround time.
- At our discretion we may swap your product with factory refurbished or new product.
- If you are sending an intercom for service, in addition to enclosing a note describing the problem, please provide
the following additional information: model and quantity of headsets used with the intercom, and the number of hours the intercom has been in use.
- Consumables, like removable head pads/straps, ear seals, and batteries, are not covered by your warranty and will not be replaced under warranty.
- Custom and Special product has a 90-day warranty.
- Additional policies for Pre-Paid Flat Rate Out of Warranty Returns:
- Firecom will not repair the following issues and will only offer replacement pricing for the following: units requiring replacement of domes, water damage, damage from unauthorized repair or modifications, or units damaged beyond repair.
- UPS ground return shipping included within the United States.
- Returns/Repairs are considered abandoned if we don’t hear back from you within 14 days after our last attempt to contact you and will be sent back unrepaired at your expense.
- All out of warranty repairs will have a 90-day warranty on the repaired part(s) only.
- Prepayment is required for us to process all non-warranty flat rate repairs. Include a valid credit card, check, or purchase order number information with your equipment.
- Flat rate repairs sent in without prepayment will be returned to the customer unrepaired at the customer’s expense.