800-527-0555

DOWNLOAD RECOMMENDED CONNECT FIRMWARE UPDATE

Keep your Connect up-to-date with the latest features, functionality, and performance improvements.

UPDATE FIRMWARE NOW

Submit this form and we’ll send you a link with some simple instructions on how to download Connect Firmware version.

Firmware updates will still work even if you have missed a previous update.

IN THIS UPDATE

OVERALL PERFORMANCE IMPROVEMENTS
Get the best out of your wireless headsets on the job by taking advantage of all the improvements made to headset reliability, functionality and features.

FAQS

Should I upgrade my Firecom Connect firmware?

As a best practice, you should always make sure you have the latest firmware version loaded to ensure optimal performance for your Connect units, and so you can leverage the latest features and functionality. If you add new units or other products, they will always arrive with the latest firmware version as well.

Can I use a Windows PC or a Mac computer to perform the update?

Either can be used.

I’ve downloaded the Connect firmware update files. What are the steps to complete the update?

(Steps below are for Windows PC)

  1. Turn Connect OFF.
  2. Hold Power on button for approximately 10 seconds.
    • Red Power LED will flash slowly, continue holding until it flashes quickly to indicate it’s in bootloader mode.
  3. Plug USB-C cable into Connect and PC.
  4. In File Manager Connect will appear as an extra drive (normally D:).
  5. Select ALL the files in the Connect D drive and delete all of them.
  6. Drag and Drop or Copy and Paste ALL the update files you downloaded from the Sonetics website onto the Connect drive.
    • Files will copy over. Connect will flash yellow as it is transferring over files and updating its libraries.
      Example file names (not limited to):

      1. bp_490-4071-00.sonbin (firmware)
      2. config_[SKU]_490-4036-01.bin (settings (not pairing))
      3. vp_490-4039-00.sonbin (voice prompt file)
    • If you get an “Error” message, you need to delete the existing files on the Connect, before you can add the new update files.
    • Once complete the Power LED light will flash Green, and then return to Red quick flash indicating it’s waiting.
    • Connect will repeat for each file copied into the Connect drive.
    • It’s important ALL update files are transferred before rebooting.
  7. Once all files are updated, hold the Power button ~2 seconds until system reboots.
  8. System will come up in normal operation.
  9. You can disconnect Connect from your PC.

If I do the firmware update, will my DECT and Bluetooth pairings be lost?

No. DECT and Bluetooth pairings will remain. Settings will be reset to factory defaults.