- Monday through Friday
- 6:30am to 5:00pm Pacific Time
If you need service on your Firecom product
There are two ways to troubleshoot your Firecom issue. First, visit our FAQs web site page and see if we have addressed your issue(s) in this section. If you need further assistance, our Firecom service representatives may be able to troubleshoot your issue via phone. If it is determined that the unit(s) requires service, or needs to be sent to Firecom, our service representative will issue you a Return Material Authorization (RMA) number. The RMA is the internal tracking number for your service work order and should be retained by you for future reference.
Please note: The warranty expiration date on products returned without proof of purchase will be determined from the manufacturing date code. Coverage may be invalidated if this date is previous to purchase date. Please, return only defective components. Any non-defective items received will be returned freight-collect. Customer is responsible for shipping charges and insurance in sending the product to Firecom. Freight damage on returns is not covered under warranty. Always include proof of purchase (sales receipt). Additional Firecom repair policies included in the Firecom RMA form. Please refer to the Firecom RMA form for information regarding pricing/policies for out of warranty repairs.