Firecom Service
Hours 6:30 AM - 3 PM Pacific Time 
Monday through Friday
503-684-6647
Service@firecom.com
If you need service on your Firecom product:
The Firecom service representative may be able to troubleshoot the issue over the phone or visit our web site for support at www.firecom.com/support. If it is determined that the unit(s) requires service or needs to be sent to Firecom, the service representative will issue a Return Material Authorization (RMA) number. The RMA is the internal tracking number for your service work order and should be retained by you for future reference.
Return Material Authorization Form:
Download as Adobe PDF
Warranty expiration on products returned without proof of purchase will be determined from the manufacturing date code. Coverage may be invalidated as this date is previous to purchase date. Return only defective components. Non-defective items received will be returned freight-collect. Customer is responsible for shipping charges and insurance in sending the product to Firecom. Freight damage on returns is not covered under warranty. Always include proof of purchase (sales receipt).
Additional Firecom repair policies included in the Firecom RMA form.
OUT OF WARRANTY REPAIRS:
Refer to the Firecom RMA form for the pricing and policies.
